Our Commitment to QualityWe are committed to providing a high quality service to all who deal with our organisation. We work hard to maintain and improve the standard of service we provide and to keep problems to a minimum. We are also committed to minimising the burden on our locums and clients and dealing with efficiently. If you are not satisfied with the service we provide, please let us know. Only in this way can we improve matters. We welcome your feedback and will deal with your complaints promptly, impartially and in confidence. How to ComplainThe following approach is suggested:Initially complaints should be directed to the relevant Section, either by telephone or in writing. The staff there will try to resolve your complaint without delay; In the event that you are still unhappy with the response, you should contact the Director who will arrange for your complaint to be officially investigated. His contact details are as follows:
Mark Day-Jones
General Manager
PPLS Pharmacy Locums
Brent House
214 Kenton Road
Harrow
HA3 8DJ
Email: mark.day-jones @ ppls.co.uk Information which should be providedYou will help to speed up the investigation of your complaint by providing the following details if available:
Our CommitmentWe are committed to:
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