Our Commitment to Quality

We are committed to providing a high quality service to all who deal with our organisation. We work hard to maintain and improve the standard of service we provide and to keep problems to a minimum. We are also committed to minimising the burden on our locums and clients and dealing with efficiently.

If you are not satisfied with the service we provide, please let us know. Only in this way can we improve matters. We welcome your feedback and will deal with your complaints promptly, impartially and in confidence.

How to Complain

The following approach is suggested:

Initially complaints should be directed to the relevant Section, either by telephone or in writing. The staff there will try to resolve your complaint without delay;

In the event that you are still unhappy with the response, you should contact the Director who will arrange for your complaint to be officially investigated. His contact details are as follows:

Email: mark.day-jones @ ppls.co.uk

Information which should be provided

You will help to speed up the investigation of your complaint by providing the following details if available:

• the date the incident took place
• your name, address and, if a locum, your RSPGB reference number;
• exactly what you are dissatisfied with
• the name of the staff member(s) or department(s) who dealt with you (if known)
• a daytime telephone or fax number if you would be happy for us to contact you by phone - this may help us to resolve the matter more quickly.

Our Commitment

We are committed to:

• treating complaints promptly, impartially, sensitively, and in confidence
• resolving complaints, where possible, at the first point of contact
• correcting any incorrect or inappropriate action on our part as soon as possible
• dealing with complaints within two weeks of receipt and if this target cannot be met, contacting you to explain why and making a commitment to reply by a specified date
• learning from mistakes to ensure that errors are not repeated.